Privacy Policy

Last Updated: December 27, 2024

Pax Distribution LLC (“Pax Distribution,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, store, protect, share, and delete information when you visit our website at www.paxdistribution.com (the “Website”) or engage with our wholesale distribution services.

By using our Website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Website or services.

1. Information We Collect

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Complete our contact form or request information about our services
• Communicate with us via email, phone, or other channels
• Enter into a business relationship or wholesale agreement with us
• Subscribe to our newsletter or marketing communications

This information may include:

• Name and job title
• Company name and business information
• Email address
• Phone number
• Mailing address
• Product information and inventory details
• Business-related correspondence and documentation

1.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information through cookies and similar tracking technologies:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our Website
• Referring website or source
• Date and time of visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• Business Operations: To evaluate potential partnerships, process wholesale orders, manage inventory, and fulfill our contractual obligations
• Communication: To respond to inquiries, provide customer service, and send updates about our services
• Marketing: To send promotional materials, newsletters, and information about our services (you may opt out at any time)
• Website Improvement: To analyze Website usage, improve functionality, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including:

• Encryption: We use SSL/TLS encryption to secure data transmission between your browser and our servers
• Access Controls: Only authorized personnel who need access to perform their job functions can view personal information
• Network Security: We employ firewalls, intrusion detection systems, and regular security audits
• Employee Training: Our team members are trained on data privacy and security best practices
• Physical Security: We maintain secure facilities with restricted access to protect physical records

While we strive to protect your information using commercially reasonable methods, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Website, conducting our business, or servicing you. These providers include:

• Website hosting and maintenance providers
• Email service providers
• Analytics providers (such as Google Analytics)
• Customer relationship management (CRM) systems
• Payment processors

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Amazon and Marketplace Partners

As an authorized seller on Amazon and other e-commerce marketplaces, we may share necessary business information with these platforms to facilitate our wholesale operations and comply with their policies and requirements.

4.3 Legal Requirements

We may disclose your information when required by law, such as to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service or other agreements
• Protect our rights, property, or safety, or that of our customers or the public
• Detect, prevent, or address fraud, security, or technical issues

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyze Website usage.

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Website.

5.2 Types of Cookies We Use

• Essential Cookies: Required for basic Website functionality
• Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements

5.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may limit your ability to use certain features of our Website.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Retention periods vary depending on the type of information and the purpose for which it was collected:

• Contact Inquiries: Up to 2 years from last contact
• Business Partner Information: Duration of business relationship plus 7 years for legal compliance
• Marketing Data: Until you opt out or request deletion
• Website Analytics: Up to 26 months

7. Your Privacy Rights

7.1 Access and Update

You have the right to access, review, and update your personal information. You may request a copy of the information we hold about you by contacting us at the information provided below.

7.2 Deletion

You may request that we delete your personal information, subject to certain legal exceptions. We will respond to deletion requests within a reasonable timeframe.

7.3 Opt-Out

You may opt out of receiving marketing communications from us at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us directly using the information below
• Updating your communication preferences through your account (if applicable)

7.4 Do Not Track

Some browsers include a “Do Not Track” feature. Our Website does not currently respond to Do Not Track signals.

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the personal data we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Receive equal service even if you exercise your privacy rights

To exercise these rights, please contact us at privacy@paxdistribution.com.

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, please contact us at privacy@paxdistribution.com.

10. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly.

11. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any changes on this page with an updated “Last Updated” date.

For material changes, we will provide additional notice, such as via email or a prominent notice on our Website. Your continued use of our Website or services after such changes constitutes your acceptance of the updated Privacy Policy.

13. Compliance with Amazon’s Data Protection Policies

As an authorized Amazon seller and service provider, Pax Distribution complies with Amazon’s Data Protection Policies (DPP) and all applicable e-commerce platform requirements. We maintain appropriate technical and organizational measures to protect data in accordance with industry standards and marketplace regulations.

14. Amazon Marketplace Data Handling

As an authorized seller on the Amazon marketplace, we handle certain data in accordance with Amazon’s policies and requirements:

14.1 Seller and Customer Data

When acting as an Amazon seller on behalf of our Brand Partners, we may have access to:

• Order information and customer purchase history
• Product performance metrics and sales data
• Inventory and fulfillment data
• Customer service communications

This data is collected and processed in accordance with:

• Amazon’s Data Protection Policies (DPP)
• Amazon’s Acceptable Use Policy
• Amazon’s Solution Provider Agreement
• All applicable data protection laws and regulations

14.2 Use of Amazon Data

We use Amazon marketplace data solely for the purposes of:

• Fulfilling our wholesale distribution obligations to Brand Partners
• Managing inventory, pricing, and product listings
• Providing customer service and processing returns
• Analyzing performance and optimizing sales strategies
• Ensuring compliance with Amazon’s seller policies

14.3 Data Retention

We retain Amazon marketplace data only as long as necessary to fulfill the purposes outlined above and as required by Amazon’s policies and applicable law. Upon termination of our partnership with a Brand, Amazon-related data is handled in accordance with our data retention policies and Amazon’s requirements.

14.4 Amazon API Access

We utilize Amazon’s Selling Partner API (SP-API) to access and manage marketplace data. Our use of this API is governed by Amazon’s API License Agreement and associated policies.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Pax Distribution LLC
Email: privacy@paxdistribution.com
Mailing Address: 818 S Minnesota Ave Saint Peter, MN 56082

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

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This Privacy Policy is effective as of the date listed above and governs our collection, use, and disclosure of your personal information.